Role:Technical Support to HCL's business clients. He / She will be responsible to provide 100 % voice support to the clients and provide technical resolution. Incumbent should open for 24x7 operations.



Responsibilities:

1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
2. Route problems to internal 2nd and 3rd level IT support staff.
3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
4. Administer and provide User account provisioning.
5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
6. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

Job Location: Noida/Manesar

Venue:
HCL COMNET LTD
A-37, Sec-16, Noida
Landmark- Behind Mc Donalds Sec-16 Noida

NOTE:

• Please carry your updated resume.
• Carry hard copy of your Current Annual Salary Breakup(Salary Annexure).